Gold Coast Rental Properties Holiday Terms & Conditions
Gold Coast Rental Properties Privacy Policy
Privacy policy
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and the World Wide Web by Gold Coast Holiday Stays. The goldcoastholidaystays.com.au website is a comprehensive listing of detailed property particulars, and therefore, we want to help you find what you want as quickly and smoothly as possible.
The Data Protection Act protects individuals from improper use of information held about them. Gold Coast Holiday Stays complies with the Data Protection Act when obtaining, processing and holding customer information. All your personal information will be treated as private and confidential, even when you are no longer a customer and information will only be held for the purposes for which it has been given or which we have told you about. We will ensure that it is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use.
Personal information will not be passed to any third parties without your permission, unless we are required to do so, for example, when we are legally compelled to, where you consent, where there is a duty to the public to disclose or where our interests require disclosure. Information collected
We collect personal information from visitors to this web site through the use of online forms.
Use of personal information
When you complete one of our online forms the details will be sent to the Branch concerned. The information will be used to provide you with further information on the property or service required. Your details may be entered into our database which will allow us to look for other properties/information/newsletter suitable to your search criteria. We will email or post such information details to you.
The most secure method of e-mailing the Gold Coast Rental Properties is to use the contact or feedback forms on our website. Emails sent in other ways will be 'insecure' and the amount of confidential information you include should be kept to a minimum. When we reply to an 'insecure' e-mail we will maintain confidentiality concerning your personal information. We will ensure that your email address is not given to unauthorised third parties.
Hyperlinks
Gold Coast Rental Properties contains links to third party Web sites and resources on the internet. Gold Coast Rental Properties provides links to these other Web sites only as a convenience. This privacy policy only covers the Gold Coast Rental Properties Website their links within this site to other websites are not covered by this policy, so we urge you to be careful when you enter any personal information online. Gold Coast Holiday Stays accepts no responsibility or liability for these sites.
Your consent
By using our Web site you consent to the collection and use of your information as detailed above by Gold Coast Holiday Stays. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Gold Coast Holiday Stays Booking Terms & Conditions
** Please read these terms and conditions carefully as these
conditions incorporate the basis on which bookings for Gold Coast Rental
Properties are accepted **
How to Book Quotes & Reservations
Bookings can be made over the internet at www.goldcoastholidaystays.com.au or by calling our booking line on 1300 55 7368 (Australian callers) or + 61 7 5570 1122 (International callers).
Reservations are subject to availability and actual pricing at the
time of booking.
Deposit
A non-refundable deposit must be received immediately to confirm
the booking. Payment of this deposit will indicate acceptance of these
booking conditions.
Final Payment
Full payment must be received at least 30 days
prior to check-in. For bookings made inside 30 days prior to check-in full
payment is required at time of booking. A 1.76% credit card surcharge will
apply to Visa, Mastercard and Amexcredit card payments.
If deposit or final payment is not received by the due date, GCRP reserve the right to cancel the booking and keep the deposit.
Confirmations are subject to re-issue if
incorrect through error or omission and the passenger accepts the liability
to then pay the correct cost or to decline to retain the reservation.
Credit Card Payments
A 1.76% credit card convenience fee will apply to
visa, Mastercard and Amex credit card payments. Credit card must be present when checking in
or please phone us for alternative arrangements.
Payment Options
Payments accepted include credit cards (Visa,
MasterCard, AMEX), AUD personal and telegraphic transfer (allow 7 days
transaction time). Prices quoted are in AUD and all payments must be made in
AUD.
Cancellations
Due to our Discounted pricing all deposits are
none refundable and 100% of the accommodation cost is due if cancelled
within 30 days prior to arrival.
Rates & Changes
Rates are effective from 1 April 2008 and may be changed at anytime. Prices listed are in
Australian Dollars and are inclusive of GST where applicable.
Any verbal quote given is an estimate only of
price, which will be subject to a written advice on confirmation of the
reservation. The price of your holiday cannot be guaranteed until a deposit
is received.
Cleaning and Servicing
All our apartments are cleaned prior to and after
your stay. Each apartment includes linen and towels for the standard
bedding. Sofa bed linen and extra persons are charged on a per night basis
(minimum nights apply) and will be listed on your booking if included. All
apartments come with a supply starter pack. Supermarkets and convenience
stores are located close by for top ups. Daily servicing can be arranged at
an additional cost.
Check In Check Out
Standard check-in is 2pm and standard check-out
is 10am.
For guaranteed arrival prior to 2pm, a room must
be reserved from the previous night and therefore includes an additional
nightly charge.
For arrival outside our standard reception
closing time of 5pm, please advice arrival details at time of booking so
that we can arrange to forward to you a copy of our afterhours check in
procedure.
Late check out after 10am will incur the following additional charges applied to your account:
10am to 1pm - $100.00
After 1pm the full daily rate applies
Security Deposits and Photos ID Required on Check In
All guests are required to provide a guest
details and credit card form prior to arrival where a credit card is not
available a $750.00 cash deposit will be required. In addition, an
acceptable form of photographic identification will need to be produced at
the resort prior to check-in.
Room Allocation
In the unlikely event of a situation whereby GCRP
cannot provide accommodation as previously confirmed, for whatever reason,
The GCRP will undertake to relocate clients into an alternative GCRP
apartment of equal or better quality if available or refund the total amount
paid.
Extra Person Charges and Extra Bedding
Additional charges will apply if extra beds or
linen (including rollways� or sofa beds) are required. Prices for any other
combination of children and adults should be obtained from your travel
consultant. Please ensure this extra bedding is listed on your confirmation.
Extra bedding is only provided if listed on your confirmation.
Accommodation
Whilst care is taken to ensure that the
description of facilities and services of the apartments are accurate, these
are continually being changed, upgraded, and on occasion taken out of
service or are simply waiting for repair. If any feature/facility is essential for the passenger in choosing
a particular property, it is advisable that the guest checks this with their
travel consultant at time of booking. GCRP cannot be held liable for
omissions or errors, whether temporary or permanent of a property's
facilities and services.
Property room photos may not be specific to
actual room allocated. Photos are indicative only. Accommodation facilities
listed may not apply to all room types.
Key Collection & After Hours Arrival
Key Collection is available from our centrally located office. Our office is opened 9am � 5pm Monday � Friday, Staff are on call between the hours of 10am and 4pm Saturday, Sunday and Public Holidays and after hours staff available all other times. Onsite check ins can be arranged for a small convenience fee. Extras and configuration errors that are reported after hours can not be rectified to the following day.
Body Corporate By-Laws & House Rules
All guests and guests visitors must acknowledge and follow all body corporate by-laws & house rules. Some by-laws breaches result in fines from the body corporate which will be passed onto the guest.
Smoke Alarms
Some of our accommodation is equipped with back to base smoke alarms, accidental setting off of these smoke alarms that results in the fire brigade attending, if the fire brigade attend a false alarm this will result in a fine from the fire department, these fines are expensive and passed onto the guest.
Special Requests
Whilst we attempt to satisfy all special
requests, we are unable to provide a guarantee.
Maps & Images
Map images, if shown, are for general information
and may not necessarily reflect actual routings, locations or services
provided. Many of the destination shots featured in this brochure have been
supplied by tourism authorities, including Tourism Queensland.
Travel Insurance
We strongly recommend you purchase comprehensive
travel insurance at time of booking. We suggest that the policy should
include, but not be limited to, the following cover: Loss of deposit through
cancellation; loss or damage to personal baggage and loss of money and
medical expenses.
Not included in price of holiday
Airport taxes, costs of a personal nature e.g.
laundry, taxis, telephone calls, room service.
Meals and transport are not included in the
rates, please visit the website for more information.
Booking Arrangements
The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
Travel Documents
Travel documents will be available to view and
print off the website or will be forwarded by post or email when full
payment is received.
Under 18s
All clients under the age of 18 must be
accompanied by a parent/guardian or an individual over the age of 18, the
property has the right to refuse any booking, when the legal guardian over
18 cannot provide current photo ID if requested on check-in.
Apartment Use
All apartments, houses and villas are let on the basis that no parties, functions, wedding receptions or any other methods of mass gatherings. Any noise complaints will be referred to the police and this may result in being removed from your accommodation.
Package Prices and Per night prices
Per night prices are to be used as an indicator
only and not as an extra night rate.
Responsibility
GCRP both for itself and on behalf of their
employees or agents do not accept any responsibility for any act, omission,
default or neglect of themselves, their employees or agents for injury,
damage, or loss to persons or goods whatsoever or however the same may be
caused and they do not warrant and are in no way responsible for the
accuracy of any information given in statement made by their service
providers in terms of travel arrangements. By utilising the travel services
provided by GCRP, you agree that:
GCRP shall not be liable for the wilful or
negligent acts and/or omissions of such carriers and/or service providers.
GCRP will not be liable for any accident, injury, delay, property damage or
personal loss to you or those travelling with you in connection with any
accommodation, transportation, or other travel services resulting directly
or indirectly from any occurrences or conditions beyond its control,
including but not limited to acts of terrorism, act of God, defects in
vehicles, war, strikes, theft, delay, cancellation, civil disorder,
disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance
of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information
displayed on this website is correct. Information and rates and GCRP
websites are subject to change without notice.
